Project Overview: This project aimed to analyze workforce demographics and economic trends using various data visualization techniques. The goal was to identify patterns in age distribution, earnings by occupation, education levels, and racial composition, and how these factors relate to economic outcomes such as income and capital losses.
Key Achievements:
In-Depth Analysis: The project provided valuable insights into demographic disparities in income distribution, work hour disparities by gender and race, and the economic implications of these trends.
Data-Driven Recommendations: The analysis highlighted the need for targeted policies to address gaps in workforce participation and income equality, guiding strategic decisions for policymakers and business leaders.
Impact: This work contributes to understanding the socio-economic landscape and supports the development of initiatives aimed at fostering equitable economic growth and a diversified workforce.
Project Overview: This analysis focused on evaluating customer feedback and complaints received by Comcast over a year. The objective was to identify common complaint areas, assess the effectiveness of customer support measures, and highlight trends in customer dissatisfaction across different locations.
Key Achievements:
Comprehensive Feedback Analysis: The project identified key areas of customer dissatisfaction, enabling Comcast to target specific issues such as response time and complaint resolution efficiency.
Geographical Insights: Mapped customer complaints across various U.S. states, revealing regional trends and helping to prioritize service improvements in high-complaint areas.
Impact: The findings provided actionable insights for improving customer service and support strategies, ultimately aiming to enhance customer satisfaction and reduce churn.